Buffalo Wild Wings Logo

FAQ

Select a topic below:

  1. Menu Information

  2. Franchise

  3. Careers

  4. Buffalo Wild Wings Gift Cards

  5. Guest Feedback Survey

  6. Company Information

Menu Information Back to Top

  1. Why are certain sauces and food items removed from the menu periodically?

    We strive to keep our menu fresh, providing a variety of tempting and satisfying items for our guests. Although we may remove items from our menu, other delicious items are added. We realize that your favorite option may no longer be available and understand your disappointment. We truly believe that you will be able to find a satisfying alternative from our new or remaining menu items. Ask a server or manager for suggestions next time you are at your favorite Buffalo Wild Wings.

  2. Do you provide recipes for any of your menu items?

    Our recipes are kept secret in order to keep Buffalo Wild Wings unique. We appreciate your interest in our menu selections, and hope you'll visit a Buffalo Wild Wings restaurant to enjoy our signature flavors.  You can always purchase a bottle of any of our 16 signature sauces to take the Buffalo Wild Wings flavor home with you. 

  3. Why are some wings larger than others?

    Because chickens vary in size, our suppliers cannot guarantee that all wings will be the same size. We strive to provide our guests with a quality product. If you receive any order you feel is not up to your expectations, please alert your server or a manager and they will gladly accommodate you.  

Franchise Back to Top

  1. Why isn't the franchise territory I want listed?

    If the territory you are interested in is not listed, it is considered a "closed" territory. A closed territory means that there are plans or agreements to build company-owned or franchised restaurants in that area and it is no longer available.

  2. What are the available franchise territories?

    If you are interested in exploring franchise opportunities within the United States, please click here to see a list of markets currently available. 

  3. How do I apply for franchise opportunities?

    If you are interested in applying for a franchise opportunity, click here.

Careers Back to Top

  1. How do I apply for a job at one of your locations?

    For the most current career opportunities in Restaurant Management, Operations Leadership, Home Office and select Hourly positions, visit our website to apply online. You will need to fill out an application online, and submit a copy of your resume.

  2. How do I know if my application and resume was received?

    You will receive an email response confirming receipt. Make sure to follow each step of the application process in order to submit your application and complete by attaching a current copy of your resume. 

  3. What if I don’t see the location that I am interested in listed?

    We are continually adding locations to the online application so please check back and apply online.

    For hourly positions, if your location is not listed, please visit the location nearest you to submit an application in person.

  4. Connect with our Recruiting team

    Connect with BWW Recruiters on Linked In or follow us on Twitter and Facebook for information and updates about working for BWW.

Buffalo Wild Wings Gift Cards Back to Top

  1. How can I use my Buffalo Wild Wings gift card?

    You can redeem your gift card at any participating Buffalo Wild Wings restaurant. However, it cannot be used to make an online merchandise purchase.

  2. How can I replace a lost or stolen gift card?

    You can send the details about your lost or stolen gift card to giftcards@buffalowildwings.com. An original proof of purchase is required to obtain a replacement gift card.

  3. Who do I contact if I have a question or complaint about my gift card?

    You can send an email to giftcards@buffalowildwings.com

  4. Will my gift card ever expire or lose value?

    Buffalo Wild Wings gift cards never expire or lose value.

  5. How can I check my gift card balance?

    Click here to get your current gift card balance or call 1-888-689-4801. If you're at a Buffalo Wild Wings, you can also ask your server to provide your gift card balance. 

Guest Feedback Survey Back to Top

  1. Where is the website for the Buffalo Wild Wings guest feedback survey?

    When you visit our restaurants you can receive an invitation to participate in our guest feedback survey online within 48 hours of your visit. You must have your complete original receipt to take this survey. The website is survey.buffalowildwings.com (without www.) and can be accessed by clicking on the link below. Please note you will need specific information found on your receipt in order to enter our survey.
    survey.buffalowildwings.com
  2. How can I complete the Buffalo Wild Wings guest feedback survey when it says I have entered the wrong date?

    Your opinion is very important to us. Please make sure you have entered the date correctly (example: April 1, 2009 would be entered 04-01-09). Also know that the Buffalo Wild Wings guest feedback survey must be completed within 48 hours of your visit and survey participation is limited to one survey per household per seven days.

    survey.buffalowildwings.com

Company Information Back to Top

  1. Are you the same company as BW-3?

    Yes, when we opened our first location in 1982, our original name was Buffalo Wild Wings & Weck – thus the BW-3.
    We're sure this poses another question: What the Heck is a Weck?? Weck is short for kimmelweck, a Kaiser roll seasoned with special toppings. These tasty rolls are popular on the East Coast and were served at our restaurants when we first opened. In 1998, we officially changed our name to Buffalo Wild Wings Grill & Bar to better describe our restaurants.
  2. Do you help students with school projects?

    Due to the volume of student requests we receive, we are not able to grant interview requests or provide detailed information about our corporate strategies, marketing programs, or internal systems and processes. Most likely, the information you are looking for can be found right here on our website. The Investor Relations section and the Press Room have lots of great info!
  3. How do I request a donation or sponsorship?

    We appreciate your interest in having Buffalo Wild Wings involved in your fundraising efforts. All requests for funding and in-kind gifts, such as gift certificates, must be submitted in writing on your organization's letterhead to your neighborhood Buffalo Wild Wings restaurant. If the request is regarding a specific event, please remember to include the event information as well as a contact name and phone number. Click here to locate the address of your neighborhood Buffalo Wild Wings.

  4. How can I find a Buffalo Wild Wings® restaurant near me?

    Visit buffalowildwings.com and search for locations using your city and state or zip code.