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FAQ & Contact us

WEBSITE
WHAT IF I'M HAVING TROUBLE SIGNING IN?

Reset using “Forgot User ID” and “Forgot Password” links on the homepage. Your user ID is the email address you signed up with.

If you’re still experiencing issues, please reach out to [email protected] or by phone at 1.877.335.7693

WHAT HAPPENED TO THE BLAZIN’ REWARDS AND BUFFALO WILD WINGS WEBSITES?

We combined the websites into the new BuffaloWildWings.com so it’s easier to manage your account and order online. The new site has all the same awesome features you’re familiar with, but now it’s all in one place.

WHERE DO I SEE MY POINTS ON THE WEBSITE?

The website and app might look different, but you use your Blazin’ Rewards account the same as always. So, you can access your account on the website and apps with just the same email address and password and you’ll see your points.

DO I NEED A NEW ACCOUNT, OR IS MY OLD ACCOUNT STILL GOOD?

Your old account is still good and will transfer over.  Any points you had prior to the new version of the website or apps are still in your account. Sign in with your old account email address and password and go check it out. 

WHERE ARE MY POINTS?

Don’t worry, your points are still there. Any points you had prior to the new version of the website or apps are still in your account. Don’t believe us? Log in right now and check.

PROMO CODES
HOW DO I REDEEM A PROMO CODE?

Create your order and go to Bag. Scroll down and enter your promo code in the promo code box and hit APPLY. You’ll see the discount at checkout. Limit one promo code per order.

I ENTERED THE PROMO CODE AND HIT APPLY. WHY ISN’T MY DISCOUNT APPEARING?

Click CHECKOUT NOW and the discount should appear if it is applied.

Still having issues? Confirm you’ve got the right products in your bag and meet the criteria for the promo code, like meeting the subtotal spend minimum.

CAN I COMBINE REWARDS AND PROMO CODE?

Blazin' Rewards members will earn points and can redeem reward certificates on the same order as a promo code. Other offers may work together, please check the offer details.

I'M STILL HAVING PROBLEMS USING THE PROMO CODE. WHO CAN I REACH OUT TO FOR MORE HELP?

Reach out HERE for help

BWW APP
HOW DO I GET THE NEW APP?

The Buffalo Wild Wings mobile app is available for download from the Apple Store and Google Play.

WHAT IF I CURRENTLY HAVE THE BLAZIN' REWARDS MOBILE APP?

Current Blazin’ Rewards app users that have their device settings on “auto-update” will see the redesigned app on their phone as soon as it’s available. If you don’t have “auto-update” enabled, then you’ll need to manually update the Blazin’ Rewards app. After you download the new version, you’ll see the app name changed from “Blazin’ Rewards” to “Buffalo Wild Wings”.

WHAT IF I CURRENTLY HAVE THE B-DUBS MOBILE APP?

Trash it. Once you’ve uninstalled it, download the new Buffalo Wild Wings mobile app and BOOM! You’re all set.

WHAT DO I DO WITH MY OLD B-DUBS APP?

Uninstall it. Just download the new Buffalo Wild Wings app and get all the new features. The old B-Dubs app will be phased out in the coming months anyway, so just download the new one from the Apple Store or Google Play.

WILL MY OLD APPS AUTOMATICALLY UPDATE?

This depends on your device settings. If you have your apps set to “auto-update”, then the new Buffalo Wild Wings app should download automatically. If you don’t have your device set to “auto-update” then you will have to visit the Apple Store or Google Play and update the app manually.

WHAT DO I DO IF I HAVE BOTH APPS?

Keep the Blazin’ Rewards mobile app. It will be the home for all things Buffalo Wild Wings, so we’re going to rename the app to Buffalo Wild Wings. Just uninstall the B-Dubs app. Simple as that.

WHY DID THE NAME OF THE OLD BLAZIN’ REWARDS APP CHANGE?

Because we’re consolidating everything into one place, we simply redesigned the Blazin’ Rewards app to meet all of your needs. It provides a lot more than just rewards, so we decided to just call it Buffalo Wild Wings.

WILL THERE STILL BE A BLAZIN’ REWARDS PROGRAM?

You better believe there will be, and with the new app you’ll also be able to earn and use points when you place orders online.

DO I NEED A NEW ACCOUNT, OR IS MY OLD ACCOUNT STILL GOOD?

Your old account is still good and will transfer over.  Any points you had prior to the new version of the website or apps are still in your account. Sign in with your old account email address and password and go check it out. 

BLAZIN' REWARDS
WHAT IF I'M HAVING TROUBLE SIGNING IN?

Reset using “Forgot User ID” and “Forgot Password” links on the homepage. Your user ID is the email address you signed up with.

If you’re still experiencing issues, please reach out to [email protected] or by phone at 1.877.335.7693

WHAT DO YOU DO WITH THE PERSONAL INFORMATION I'VE PROVIDED?

Personal information is kept secure and will be used pursuant to our Privacy Policy. In the future, if you wish to opt out of program communications, please visit your profile page on the website or mobile app to change your selections. You may also opt out of the program communications when you receive an email by selecting the unsubscribe link located in the email footer.

HOW DO I SIGN UP?

Sign up here, or in the Buffalo Wild Wings app.

I FORGOT TO SIGN IN. HOW DO I GET CREDIT FOR MY ORDER?

Download the Buffalo Wild Wings App, go to Rewards, click on Scan Receipt, and scan the QR code on your check or enter the claim number. The points for your transaction will then be added to your account.

HOW DO I GET CREDIT FOR AN ORDER WHEN I DINE IN?

Let your server know you’re a rewards member and give them your phone number. You’ll earn points and can redeem offers or rewards.

HOW DO I CANCEL A REWARD CERTIFICATE?

Certificates can be cancelled online or in the app. Go to the “Rewards” tab, expand the “My Reward Certificates” section, select the certificate you want to cancel, and then click “Cancel Certificate.”

WHO IS ELIGIBLE FOR ENROLLMENT?

All guests who have reached the age of majority in their jurisdiction of residence and are at least 18 years or older and legal residents of the U.S. are invited to enroll in the Blazin’ Rewards program.

DO I NEED A MEMBERSHIP CARD?

No card required. After you sign up, you just need your phone number. So, drop your digits when you order your food at a participating Buffalo Wild Wings and boom.

WHAT IS MY MEMBERSHIP ID?

We use your phone number to uniquely identify you as a participating member of the program. In the future, if you need to update your phone number, log into your account and change your information within the Profile section of the website or mobile app.

MENU
WHY ARE CERTAIN SAUCES AND FOOD ITEMS REMOVED FROM THE MENU PERIODICALLY?

We’re always trying to keep things fresh for you. We plan on having the best bar food in the world and sometimes that means switching things up. If you’re really missing something, ask your server for a suggestion. They’ll be able to tell you what we have that’s close.

DO YOU PROVIDE RECIPES FOR ANY OF YOUR MENU ITEMS?

We can’t give away all our secrets! Don’t get us wrong, we’re flattered. But you’ll need to hit up a Buffalo Wild Wings to get that taste you’re craving. Don’t worry though. You can buy a bottle of one of our sauces and bring that flavor home.

WHY ARE SOME WINGS LARGER THAN OTHERS?

Because some chickens are larger than others. But if you really feel like you got theshort end of the chicken then let a manager know and we’ll make it right.

HOW DO I REHEAT WINGS AT HOME?

The good news is our wings are awesome reheated. Just follow the below instructions for the best results. Reheat your pre-cooked Buffalo Wild Wings traditional or boneless wings to a minimum internal temperature of 165°F.

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CONVENTIONAL OVEN INSTRUCTIONS:

  1. Preheat oven to 350°F.

  2. Remove wings from container and place on baking pan.

  3. Cooking times vary by oven and the number of wings being reheated at one time.

  4. Serve immediately. Caution: Wings may be very hot.

MICROWAVE INSTRUCTIONS:

  1. Remove wings from container.

  2. Place wings on a microwave-safe plate.

  3. Place microwave-safe plate in center of microwave.

  4. Reheating times vary by microwave and the number of wings being reheated at one time. Always ensure that reheated wings reach an internal temperature of 165°F.

  5. Let stand for 1 minute then serve. Caution: Wings may be very hot.

To enhance the flavor of your wings, we recommend purchasing a bottle of your favorite sauce.

ADDING THE SAUCE (if separate):

  1. Pour sauce into large mixing bowl.

  2. Add reheated wings to sauce and toss until well coated.

  3. Remove wings from bowl with tongs.

  4. Place on a serving plate and enjoy.

For additional information on reheating leftovers, please visit https://www.fsis.usda.gov

CAREERS
HOW DO I APPLY FOR A JOB AT ONE OF YOUR LOCATIONS?

Love wings so much that you want to be around them all day? We get it. For the most current career opportunities in Team Member, Sports Bar Management, Operations Leadership and Support Center, visit our careers.buffalowildwings.com to apply online.

HOW DO I KNOW IF MY APPLICATION AND RESUME WAS RECEIVED?

We’ll email you to confirm receipt. Make sure to follow each step of the application process in order to submit your application.

WHAT IF I DON’T SEE THE LOCATION THAT I AM INTERESTED IN LISTED?

We are always adding locations to the online application so please check back and apply online.

For team member positions, if your location is not listed, please visit the location nearest you to submit an application in person.

CONNECT WITH OUR RECRUITING TEAM

Connect with Buffalo Wild Wings on LinkedIn for information and updates about working for Buffalo Wild Wings.

GIFT CARDS
HOW DO I USE MY BUFFALO WILD WINGS GIFT CARD?

You can redeem your gift card at any participating Buffalo Wild Wings sports bar and select locations online.

HOW DO I CHECK MY GIFT CARD BALANCE?

Click here to get your current gift card balance. If you're at a Buffalo Wild Wings, you can also ask your server to provide your gift card balance.

WHO DO I CONTACT IF I HAVE A QUESTION OR COMPLAINT ABOUT MY GIFT CARD?
HOW CAN I REPLACE A LOST OR STOLEN GIFT CARD?

You can send the details about your lost or stolen gift card to [email protected]. An original proof of purchase is required to obtain a replacement gift card.

WILL MY GIFT CARD EVER EXPIRE OR LOSE VALUE?

Don't worry! Buffalo Wild Wings gift cards never expire.

COMPANY INFO
ARE YOU THE SAME COMPANY AS BW-3?

Yes, when we opened our first location in 1982, our original name was Buffalo Wild Wings & Weck – thus the BW-3. We're sure this poses another question: What the heck is a weck? “Weck” is short for kimmelweck, a Kaiser roll seasoned with special toppings. These tasty rolls are popular on the East Coast and were served at our restaurants when we first opened. In 1998, we officially changed our name to Buffalo Wild Wings.

DO YOU HELP STUDENTS WITH SCHOOL PROJECTS?

Due to the volume of student requests we receive, we are not able to grant interview requests or provide detailed information about our corporate strategies, marketing programs, or internal systems and processes. Most likely, the information you are looking for can be found right here on our website. The Press page has lots of great info!

HOW DO I REQUEST A DONATION OR SPONSORSHIP?

We appreciate your interest in having Buffalo Wild Wings involved in your fundraising efforts. All requests for funding and in-kind gifts, such as gift certificates, must be submitted in writing on your organization's letterhead to your neighborhood Buffalo Wild Wings sports bar. If the request is regarding a specific event, please remember to include the event information as well as a contact name and phone number. Click here to locate the address of your neighborhood Buffalo Wild Wings.

HOW CAN I FIND A BUFFALO WILD WINGS RESTAURANT NEAR ME?

Click here to search for locations using your city and state or ZIP Code.

CONTACT US
WHAT’S YOUR CUSTOMER SERVICE PHONE NUMBER?

Contact our Customer Care team at 1-877-335-7693 or email [email protected]

Where can I submit feedback?
How do I request a donation or sponsorship?

We appreciate your interest in having Buffalo Wild Wings involved in your fundraising efforts. All requests for funding and in-kind gifts, such as gift certificates, must be submitted in writing on your organization's letterhead to your neighborhood Buffalo Wild Wings sports bar. If the request is regarding a specific event, please remember to include the event information as well as a contact name and phone number. Click here to locate the address of your neighborhood Buffalo Wild Wings.

Want to tell us something?

Here at Buffalo Wild Wings, we are committed to delivering legendary experiences for our guests. Thank you for taking the time to reach out and let us know your thoughts. Help us route your inquiry by providing details about your experience.

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