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FAQ & Contact us

ACCOUNT
WHAT IF I'M HAVING TROUBLE SIGNING IN?

Reset using “Forgot User ID” and “Forgot Password” links on the homepage. Your user ID is the email address you signed up with.

If you’re still experiencing issues, contact our Buffalo Wild Wings Rewards support center at [email protected] or by phone at 1.877.335.7693

WHAT DO YOU DO WITH THE PERSONAL INFORMATION I'VE PROVIDED?

Personal information is kept secure and will be used pursuant to our Privacy Policy. In the future, if you wish to opt out of program communications, please visit your profile page on the website or mobile app to change your selections. You may also opt out of the program communications when you receive an email by selecting the unsubscribe link located in the email footer.

REWARDS SHOP

You can access the Buffalo Wild Wings Rewards Shop by clicking the link at the bottom of the Rewards page on the Buffalo Wild Wings App or Web. 

Shop with your points when new merch drops but do it fast! You’ll only have a limited time before it runs out.  

All sales are final, however, In the instance of a lost, damaged, or incorrect item, a points refund may be issued. For more information on refunds, please refer to the Rewards Shop Terms and Conditions or reach out to [email protected] 

Please reach out to the rewards shop support team at [email protected] for assistance with your order. 

The Rewards Shop may be empty at times due to sold out inventory. Be on the lookout for the next merch drop to see what new items will be available.  

Merch Drops are when new items are dropped in the Reward Shop for purchase. Drops may have very limited quantity, so be sure to act fast. Always be on the lookout for info around the next rewards drop via email, push, and on app/web. 

BUFFALO WILD WINGS REWARDS
HOW DO I SIGN UP?

Sign up here, or in the Buffalo Wild Wings app.

Did Buffalo Wild Wings launch a new version of their rewards program?

Yes, we did. Welcome, and get excited.

If you were already a member before we switched up the program, you’ll be automatically included in the new program, Buffalo Wild Wings Rewards.

If I was a member of the old program, do I get to keep my points?

Yes! If you have points, you’ll roll them into the new program and have 1 year to redeem them.

How does the new program work?

Earn 10 points per $1 spent on eligible purchases. Cash in points for food rewards and unlock special offers.

Spend $250 eligible dollars in a calendar year and unlock Blazin’ Status. Once status is unlocked, you’ll earn 12 points per $1 spent and gain access to exclusive offers. Sign up to get in on the action. 

What’s Blazin’ Status?

Blazin’ Status is an elite tier, reserved for our most dedicated members. Unlock status by spending $250 in a calendar year and boost your earnings into overdrive. Blazin’ Status members earn 12 points for every $1 spent and have access to exclusive offers. Blazin’ Achieve Status by spending $250 eligible dollars within the calendar year. See terms and conditions for more details.

Do my points expire?

Yes, points are valid for 1 year from the time you earn them.

I FORGOT TO SIGN IN. HOW DO I GET CREDIT FOR MY ORDER?

Download the Buffalo Wild Wings App, go to Rewards, click on Missing Points?, and scan the QR code on your check or enter the claim number. The points for your transaction will then be added to your account.

HOW DO I GET CREDIT FOR AN ORDER WHEN I DINE IN?

Let your server know you’re a rewards member and give them your phone number. You’ll earn points and can redeem offers or rewards.

HOW DO I CANCEL A REWARD CERTIFICATE?

Certificates can be cancelled online or in the app. Go to the “Rewards” tab, expand the “My Reward Certificates” section, select the certificate you want to cancel, and then click Refund Points.

PROMO CODES
HOW DO I REDEEM A PROMO CODE?

Create your order and go to Bag. Scroll down and enter your promo code in the promo code box and hit APPLY. You’ll see the discount at checkout. Limit one promo code per order.

CAN I COMBINE REWARDS AND PROMO CODE?

Rewards members will earn points and can redeem reward certificates on the same order as a promo code. Other offers may work together, please check the offer details.

I ENTERED THE PROMO CODE AND HIT APPLY. WHY ISN’T MY DISCOUNT APPEARING?

Click CHECKOUT NOW and the discount should appear if it is applied.

Still having issues? Confirm you’ve got the right products in your bag and meet the criteria for the promo code, like meeting the subtotal spend minimum.

I'M STILL HAVING PROBLEMS USING THE PROMO CODE. WHO CAN I REACH OUT TO FOR MORE HELP?

Reach out HERE for help

CONTACT US
WHAT’S YOUR CUSTOMER SERVICE PHONE NUMBER?

For customer service, please click the “reach out” link at the bottom of this page. For any issues related to your rewards account, please call 1-877-335-7693 or email [email protected]

Where can I submit feedback?
How do I request a donation or sponsorship?

We appreciate your interest in having Buffalo Wild Wings involved in your fundraising efforts. All requests for funding and in-kind gifts, such as gift certificates, must be submitted in writing on your organization's letterhead to your neighborhood Buffalo Wild Wings sports bar. If the request is regarding a specific event, please remember to include the event information as well as a contact name and phone number. Click here to locate the address of your neighborhood Buffalo Wild Wings.

Want to tell us something?

Here at Buffalo Wild Wings, we are committed to delivering legendary experiences for our guests. Thank you for taking the time to reach out and let us know your thoughts. Help us route your inquiry by providing details about your experience.

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