FAQ & Contact us

Reset using “Forgot User ID” and “Forgot Password” links on the homepage. Your user ID is the email address you signed up with.

If you’re still experiencing issues, contact our Buffalo Wild Wings Rewards support center at [email protected] or by phone at 1.877.335.7693

Personal information is kept secure and will be used pursuant to our Privacy Policy. In the future, if you wish to opt out of program communications, please visit your profile page on the website or mobile app to change your selections. You may also opt out of the program communications when you receive an email by selecting the unsubscribe link located in the email footer.

You can access the Buffalo Wild Wings Rewards Shop by clicking the link at the bottom of the Rewards page on the Buffalo Wild Wings App or Web. 

Shop with your points when new merch drops but do it fast! You’ll only have a limited time before it runs out.  

All sales are final, however, In the instance of a lost, damaged, or incorrect item, a points refund may be issued. For more information on refunds, please refer to the Rewards Shop Terms and Conditions or reach out to [email protected] 

Please reach out to the rewards shop support team at [email protected] for assistance with your order. 

For questions about your Rewards account, please call 1-877-335-7693 or email [email protected].

The Rewards Shop may be empty at times due to sold out inventory. Be on the lookout for the next merch drop to see what new items will be available.  

Merch Drops are when new items are dropped in the Reward Shop for purchase. Drops may have very limited quantity, so be sure to act fast. Always be on the lookout for info around the next rewards drop via email, push, and on app/web. 

Sign up here, or in the Buffalo Wild Wings app.

Yes, we did. Welcome, and get excited.

If you were already a member before we switched up the program, you’ll be automatically included in the new program, Buffalo Wild Wings Rewards.

Yes! If you have points, you’ll roll them into the new program and have 1 year to redeem them.

Earn 10 points per $1 spent on eligible purchases. Cash in points for food rewards and unlock special offers.

Spend $250 eligible dollars in a calendar year and unlock Blazin’ Status. Once status is unlocked, you’ll earn 12 points per $1 spent and gain access to exclusive offers. Sign up to get in on the action. 

Blazin’ Status is an elite tier, reserved for our most dedicated members. Unlock status by spending $250 in a calendar year and boost your earnings into overdrive. Blazin’ Status members earn 12 points for every $1 spent and have access to exclusive offers. Blazin’ Achieve Status by spending $250 eligible dollars within the calendar year. See terms and conditions for more details.

Yes, points are valid for 1 year from the time you earn them.

Download the Buffalo Wild Wings App, go to Rewards, click on Missing Points?, and scan the QR code on your check or enter the claim number. The points for your transaction will then be added to your account.

Let your server know you’re a rewards member and give them your phone number. You’ll earn points and can redeem offers or rewards.

Certificates can be cancelled online or in the app. Go to the “Rewards” tab, expand the “My Reward Certificates” section, select the certificate you want to cancel, and then click Refund Points.

Create your order and go to Bag. Scroll down and enter your promo code in the promo code box and hit APPLY. You’ll see the discount at checkout. Limit one promo code per order.

Rewards members will earn points and can redeem reward certificates on the same order as a promo code. Other offers may work together, please check the offer details.

Click CHECKOUT NOW and the discount should appear if it is applied.

Still having issues? Confirm you’ve got the right products in your bag and meet the criteria for the promo code, like meeting the subtotal spend minimum.

Reach out HERE for help

For customer service, please click the “reach out” link at the bottom of this page. For any issues related to your rewards account, please call 1-877-335-7693 or email [email protected]

Want to tell us something? Reach out > https://inspirebrands.qualtrics.com/jfe/form/SV_cG9kbNLfKkPshpk?Q_CHL=contactus

We appreciate your interest in having Buffalo Wild Wings involved in your fundraising efforts. All requests for funding and in-kind gifts, such as gift certificates, must be submitted in writing on your organization's letterhead to your neighborhood Buffalo Wild Wings sports bar. If the request is regarding a specific event, please remember to include the event information as well as a contact name and phone number. Click here to locate the address of your neighborhood Buffalo Wild Wings.